Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at stardustdigitallab@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at stardustdigitallab@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at stardustdigitallab@gmail.com.

Effective Date: July 12, 2026

Thank you for shopping at Stardust Digital Lab (https://stardustdigitallab.com/).

Because our products are 100% personalized (custom-made using your unique photos and stories), they cannot be resold to anyone else. Therefore, our refund and return policies are tailored to the custom nature of our products. Please read the following terms carefully.

1. Cancellations and Modifications

  • Before Design/Processing Starts: We understand plans can change. You can request a full refund or modification within 2 hours of placing your order.

  • After Design/Processing Starts: Once our design team begins converting your photos into custom coloring line art, we cannot offer a full refund, as manual design work and time have already been invested.

2. Returns (Custom Products)

Due to the custom-made nature of personalized coloring books, we do not accept returns or offer refunds if you simply change your mind. Every book is created specifically for you and your family.

3. Damaged, Defective, or Wrong Items

Your satisfaction is our top priority. If your order arrives damaged, has printing errors, or if there is a mistake made entirely on our end, we will gladly fix it!

  • Please inspect your order upon reception and contact us within 7 days of delivery.

  • Send us an email at stardustdigitallab@gmail.com or message us on WhatsApp at +92 3093124786 with your order number and clear photos/videos showing the issue (e.g., torn pages, severe printing misprints).

  • Resolution: If the mistake is verified, we will either print and ship a brand-new replacement book for free or issue a partial/full refund depending on the situation.

4. Photo Quality & Customer Approvals

  • The final quality of the coloring lines depends directly on the quality of the photos you provide. Please ensure your photos are clear, well-lit, and follow our photo guidelines.

  • We cannot offer refunds or free replacements for blurry or low-quality coloring pages if the original photo provided by the customer was of low quality.

5. Refund Processing Time

If a refund is approved by our support team, it will be processed automatically:

  • For online/digital payments, the refund will be credited back to your original payment method within 5-7 business days (depending on your bank).

  • For manual bank transfers or local payment methods, our team will coordinate with you via WhatsApp to transfer the amount back to your account.